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Exchange and return

Is the product not quite what you expected?
We always hope that you are totally happy with your purchase, and tell everyone about Mevrouw Aardbei!

 

Report your return in advance
Send an email to [email protected] with the items you want to return and add the reason for return. When you have received the package, you have 14 days to report your return.

Open our returnform, fill it in and add it to your return.

If we have received your return in it's original state, we will refund the money within a few days.

 

Legally you have a right of withdrawal
Within the trial period of 14 days you may revoke ordered items. This period starts at the moment the order is delivered. Returns may be made again within 14 days after the cancellation of the purchase. The costs for returning are for your own account.

Exchange
It is not possible to exchange items. Items can only be returned for a refund of the purchase amount. If you want another article, you have to place a new order for this on our webshop.

Exceptions
Ms Strawberry reserves the right to credit only part of the paid amount if it is suspected that the article has already been used or if the article has been damaged as a result of use or the packaging has been opened or damaged carelessly.

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