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Exchange and return
Is the product not quite what you expected?
Of course, we would love it if you are so happy with the new stuff, that you will tell everyone who wants to hear about Mrs. Strawberry! But if for some reason you are not completely satisfied with the products, the following steps apply:
1. Report your return shipment. This can be done by sending an email in advance to [email protected] with the following:
- the items that are returned
- the reason for return
- the order number
2. Open our return form , fill it in and add it to your return.
3. The amount will be refunded within a few days after receipt of the article.
Legally you have a right of withdrawal
Within the trial period of 14 days you may revoke ordered items. This period starts at the moment the order is delivered. Returns may be made again within 14 days after the cancellation of the purchase. The costs for returning are for your own account.
It is not possible to exchange items. Items can only be returned for a refund of the purchase amount. If you want another article, you have to place a new order for this on our webshop.
Ms Strawberry reserves the right to credit only part of the paid amount if it is suspected that the article has already been used or if the article has been damaged as a result of use or the packaging has been opened or damaged carelessly.