To send *
How much shipping costs do I pay in the Netherlands?
|Order above € 75, -||free|
|PostNL Postbox Mailbox (without Track & Trace)||€ 1.56 - € 3.12 (depending on weight)|
|PostNL letter box (with Track & Trace)||€ 3.95 (depending on price and weight)|
|PostNL package (with Track & Trace)
Pick up PostNL point (with Track & Trace)
How much shipping costs do I pay in Belgium and Germany?
|Order above €75,-||free|
|Parcels PostNL (with Track & Trace).||€ 6,95
How much shipping costs do I pay in Europe?
|IT, DK, AT||€ 14.95|
|PT, ES||€ 18.25|
|SE, FI, IE||€ 18.95|
|CZ, HU, PL, SI, SK||€ 20.25|
|BG, RO, GR||€ 23.75|
|EE, LT, LV||€ 25.75|
How much shipping costs do I pay in the rest of the world?
(from price 0-1 kg, depending on the weight, the price is per kilo)
|CH, NO||€ 20.47|
|BY, GL, HR, IS, LI, TR||€ 23.14|
|AU, BR, CA, CN, HK, JP, NZ, US, ZA||€ 26.30|
|AR, AW, BB, BM, BN, BS, BZ, CI, CU, CR, DM, DO, EC, EC, SV, FJ, CV, MI, MA, MV, ML, MA, MU, MX, KP, PA, PY, RU, SG, LK, SR, TH, TW, KR||€ 29.92|
How quickly will my package be shipped?
If you have paid (except by bank transfer, this can take a few days) before 17:00, we will ship the package the same day (Monday to Friday excluding public holidays).
When do I receive my order?
1-2 business days Mailbox mail within the Netherlands
1 working day Packages within the Netherlands
2 business days in Belgium and Germany
3-4 business days Mailbox mail to Belgium (can run to 2 weeks).
2-3 working days Tipi tents, these have a slightly longer delivery time because they are sent via another shipping company.
Delivery by PostNL
Your order is offered twice (or delivered to the neighbors). Your order will then go to the nearest post office to pick up. Your order will stay for 2 weeks to pick it up and then the order will be returned to us.
It is also possible to choose a pick-up point (NL) or have your package delivered to a different delivery address.
* The above is an indication of PostNL and we can not give you any guarantee on the basis of this information with regard to the delivery.
What should I do if my order has not arrived?
It can happen very often that a package gets lost at the post.
You can mail to email@example.com, I see if I can find the package in the system and / or arrange something for you.
Can my package be delivered to the neighbors?
Packages in the Netherlands, under € 100, - can be delivered to the neighbors, packages above this amount are insured by us as standard, this requires a signature of the home address so it is unfortunately not possible to deliver the package to the neighbors .
Can I also pick up or view the products?
Unfortunately, it is forbidden to pick up items at the address (residential area) where our shop is located because this address is considered as a retail store / store.
I would like to have my articles packed, is this possible?
All items you order are packed for free (with the exception of large items such as lego storage boxes, doll beds, dolls cars, teepees, large lamps and balance bikes). If you have special wishes regarding packing, you can indicate it in the comments on the checkout menu.